FAQ Vouchers
print@home
After placing your order, you will receive a link to MyAccount. You can download the voucher in the MyAccount area. Before downloading, you can choose between different designs and add your own message if desired. The voucher code and the tickets included are also printed on the PDF. You can give this as a printed or electronic gift.
Foxtrail gift envelope
You will receive the gift envelope, containing the gift voucher, by post within 2–4 working days, subject to a delivery charge covering postage and packaging. The envelope comes with a neutral envelope and is ready to give as a gift.
Foxtrail puzzle box
The Foxtrail puzzle box is tricky to open and contains a voucher card. The box is made of wood and will be sent to you by post within 2-4 working days for a postage and packaging charge. The box is not further packaged and has Foxtrail branding on one side of the box. There is a slot on the other side of the box. You can give the box as a gift straight away or wrap it up further.
Interactive gift card
With the interactive gift card, the puzzle adventure begins right in the living room: to activate the voucher code, you first have to solve a tricky puzzle using the gift card. If the recipient gets stuck, they will find a QR code on the back of the card that they can scan to access tips and see the solution.
The card comes packaged in a beautiful gift envelope, making it ready to give as a present. It will be sent to you by post within 2–4 working days.
Foxtrail ticket vouchers are valid for 5 years from the date of issue.
A Foxtrail Ticket Voucher can be redeemed for the required tickets each time you book a Foxtrail. The ticket value of the voucher will be credited to the shopping cart. If a remaining amount is left in the shopping cart, for example because more participants are booked, the remaining amount can simply be paid online.
All vouchers can now be redeemed on all Foxtrails throughout Switzerland.
A Foxtrail voucher can only be redeemed for the required Foxtrail tickets when booking a Foxtrail, as it is a product voucher.
We send the gift vouchers and puzzle boxes via Swiss Post. Delivery usually takes place within 2–4 working days. Orders placed at the weekend will not be dispatched by Swiss Post until the next working day.
With the print@home option, you will receive the voucher via a link immediately after checking out the shopping cart. You will also receive an email with a link to access and download the voucher. As the voucher is generated online when the link is called up, it may take a few seconds for the voucher to be displayed.
If you have an “old” voucher with the area specified or public transport tickets enclosed, you can redeem the printed voucher code in our ticket store when booking your desired Foxtrail – regardless of the area in which it is located.
The original ticket value of the voucher may not be sufficient for the selected Foxtrail. In this case, you can pay the remaining amount online or choose a Foxtrail that has a cheaper ticket price.
If you wish, we would be pleased if you could return the unused public transport tickets by post to: Foxtrail Schweiz GmbH, Tribschenstrasse 78, 6005 Lucerne.
Unfortunately, we cannot take back any vouchers issued and we cannot make any refunds. Remaining amounts on vouchers expire on the voucher’s expiry date.
Yes, the Foxtrail vouchers are not issued in your name and are therefore freely transferable.