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Data protection

General note

Foxtrail Schweiz GmbH (hereinafter Foxtrail) is the operator of this website and the WebApp used to complete a Foxtrail. Foxtrail is therefore responsible for the collection, processing and use of your data. The protection of your personal data is of great concern to us and is based on the current federal data protection regulations. The following privacy policy provides transparency and informs you about what data is collected. You will also learn the purpose for which your data will be used, how it will be collected and processed, as well as your rights and how you can act in the event of an objection.

The processing of your data is basically the responsibility of Foxtrail. In individual cases, supplementary data protection declarations from verified third parties may apply to additional offers. These cases are actively pointed out to you.

By using this website and the WebApp, you consent to the collection, use and disclosure of your data as described below. You are also aware that, despite the protective measures taken by Foxtrail and its third party providers as set forth below, data transmission over the Internet involves a residual risk of security breaches. Unless otherwise stated, the following explanations apply to both the WebApp and the website.

Personal data

Personal data is data that relates to an identified or identifiable person. When purchasing a product via the website, specifically when filling out the contact form, as well as when contacting customer service (by phone or e-mail), personal data is collected and processed. This includes the information on

  • Names and first names
  • Birthday
  • Address
  • E-mail address
  • Phone number

These are mediated via the contact form when booking – in the case of the WebApp, by entering the data for check-in. In this context, we consider the completion of the web form and the establishment of contact as consent within the meaning of Art. 6 para. 1 lit. a, GDPR. The collection as well as the processing of this personal data is necessary for pre-contractual inquiries, the purchase of a product and in case of follow-up questions. The intended use of the data is service-related. The interests of Foxtrail take into account your fundamental rights as well as the protection of personal data. This means in other words that the purpose of use is based on the advice and sale of a product of Foxtrail. If a purchased product is redeemed, specifically a trail is played, the intended use expands and also includes the successful completion of a trail via WebApp. If the booked offer is in the future, the purpose of use is valid until the fulfillment of the purchased service. This means that Foxtrail collects the data for selling the product or making offers. Depending on the product, the duration of data storage varies – in the case of a voucher, for example, data storage lasts until the voucher is fully redeemed, specifically until the trail booked with it is completed. If you do not register for the newsletter, the data will not be used further. For provisions regarding the newsletter, please refer to the corresponding chapter “Newsletter data” of this declaration.


As mentioned above, data transmission over the Internet involves risks for both you and Foxtrail. We make every effort to keep these at the lowest possible risk and to prevent abuses by providing appropriate levels of protection. We therefore take technical and organizational measures that are based on the legal requirements, taking into account the technology, type and scope, as well as the circumstances and intended use.

This includes ensuring confidentiality as well as the availability of data through physical and electronic access controls. Through regular training, employees with access to your data are made aware of the protection processes and the relevance of the measures. Data protection-friendly default settings and testing of hardware, software, and processes with regard to the data protection principle reinforce this security.

TLS encryption

TLS encryption is used for secure transmission of confidential content generated through the use of our website. Their operation is indicated by the lock icon in the browser bar. Thus, the transmitted data cannot be read by third parties.

Server log files

Information is automatically collected through your browser and transmitted to Foxtrail via our website provider The corresponding privacy policy can be found at: These server log files support the tracking of activities on the website and related errors. This data is analyzed separately from other data collected and is generally not used to evaluate behavior on the website. Foxtrail Switzerland reserves the right to check the server log files retrospectively if there are concrete indications of illegal use. The following are logged

  • Visited website
  • Time at the time of access
  • Amount of data sent
  • Source of the previously visited page
  • Browser (type/version) and plug-ins used
  • Operating system used
  • IP address used (anonymized by the applicable standards of the services listed in this statement).


Through the use of cookies, information can be stored that provides information about the frequency of use, number of users of the site and behavioral patterns of site use. If the cookies are activated, they remain stored even when you exit the browser, so that they can be accessed again when you visit the site again. You can define your preferences regarding cookies via the browser settings. We would like to point out that disabling cookies may limit the functionality of the website. Acceptance of cookies is mandatory for playing a trail. They are used to ensure that Foxtrail participants are identifiable as such, which is essential for security and access to private buildings.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (hereinafter Google). The statistics obtained enable Foxtrail to continuously improve its offer and website. The analysis is performed via a user ID that can work across devices. If you have a Google user account, cross-device analysis can be disabled using your personal settings. The IP address is recorded anonymously by processing it in abbreviated form. Thus, a direct personal reference is excluded. Google Analytics uses cookies, which are usually stored by a Google server. These cookies can be deactivated by browser plugins available online or by using the link provided.

Google Ads

If you reach our website via an ad placed by Google, a corresponding cookie is set for conversion tracking. These cookies help Foxtrail track which Google ads generated how many clicks. These cookies lose their validity after 30 days and are not used for personal identification. Again, the use of those cookies can be disabled using browser settings.

Google Web Fonts

For a consistent display of fonts, this website uses web fonts (fonts) provided by Google. When you call up the page, the required fonts are loaded into your browser cache. This is done via the IP address used, but according to Google this is not logged. More information is available at the following links, Google Fonts and Google Privacy Policy.

Google reCAPTCHA

To ensure that a contact request or booking is made by a natural person and not improperly through automated processing, Foxtrail uses reCAPTCHA. This service, operated by Google, protects Foxtrail from spam and abuse. reCAPTCHA evaluates different data (IP address, mouse movements and time spent on the website). This data will be forwarded to Google, their privacy policy is accessible with this link. More detailed information about reCAPTCHA can be found at Google reCAPTCHA. The use of this function is justified in the legitimate interest of Foxtrail to protect itself from abuse, spam and overload.

Google Reviews

Google reviews are displayed on the website. The name given by the reviewer is also visible. The submission of a review is voluntary, the visible name can be freely chosen. Google’s privacy policy applies.


Websites of third-party providers (partners) are linked on the website by means of plug-ins. If you follow such a link, the data protection provisions of the respective partner apply. These are not the responsibility of Foxtrail. The terms and conditions can be found on the respective partner websites.

Newsletter data

Through the website there is the possibility to register for the newsletter. Foxtrail news, information and promotional content are communicated via the newsletter. Registration is done by means of double consent: After registration you will be asked to confirm the e-mail address provided. We consider this confirmation as your consent to receive the newsletter and to process your data for the purpose of sending it. For this purpose, the registration for the newsletter is logged on the basis of the registration and confirmation time as well as the IP address. If you change your details, these will also be recorded via the “Sendin Blue” marketing platform.

Via a marked link at the end of the newsletter, you have the option at any time to stop the newsletter from being sent to your e-mail address and to stop the associated data processing.

Use of “Sendin Blue

The newsletter is sent via “Sendin Blue”, a marketing platform certified by TÜV and headquartered in Paris. The e-mail addresses of the newsletter recipients, as well as the information on the registration and confirmation time are stored for the dispatch and evaluation of the newsletter on behalf of Foxtrail. This includes the following information:

  • Browser and operating system information
  • IP address
  • Time of the call

For technical reasons, this information could be traced back to the recipients of the newsletter, but Foxtrail and “Sendin Blue” do not perform this analysis. “Sendin Blue” does not use the data to write to the contacts out of self-interest or to pass them on to third parties. However, they may be evaluated for technical optimization of the dispatch, newsletter design, origin analyses or for protection against harmful actions (phishing, spam, etc.). “Sendin Blue” uses cookies and collects related personal data. Foxtrail has no influence on this data collection. More detailed information can be viewed at this link.

Participation in partner programs

Foxtrail participates in affiliate programs in the sense of affiliate marketing. This means that Foxtrail can publish references or links to third-party offers in return for compensation, and in return compensates third parties so that they refer to the Foxtrail offer. In order to track which offers are used, personal data may be collected and cookies may be set in this context. The partner programs are carefully selected and checked with regard to the applicable data protection guidelines. The respective privacy statements can be found on the linked websites of the partners.


In order to process the payments reliably, the payment service provider “Worldline Schweiz AG” is used. The privacy policy and conditions apply, which can be viewed via this link.

Your rights

If you have any questions about this privacy statement or about the processing of your data in general, you can contact Foxtrail directly:

Foxtrail Schweiz GmbH

Tribschenstrasse 78

6005 Luzern

+41 (0)58 510 74 00

You also have the right at any time to

  • Request information about your stored data and receive it in a readable format
  • have incorrect contact information corrected by Foxtrail
  • request deletion/anonymization of your data
  • restrict the processing of your data
  • Revoke your consent

These rights may be restricted if there are credible doubts about your identity or if this is necessary to comply with legal obligations.


Foxtrail reserves the right to modify this privacy policy without notice. The current version is always accessible via the website. If the privacy statement is a part of the joint agreement, they will be notified of any changes that are susceptible.

Last Updated: 06 April 23