General Terms and Conditions (GTC)
of Foxtrail Switzerland GmbH
1. Scope of application
For the business relationship between Foxtrail Schweiz GmbH and customers who make a booking, order goods or vouchers online, the following General Terms and Conditions (hereinafter “GTC”) apply exclusively in the version valid at the time of the order, booking or order confirmation. Foxtrail Schweiz GmbH does not recognize any deviating general terms and conditions of the customer unless Foxtrail Schweiz GmbH has expressly agreed to their validity in writing.
2. Subject matter of the contract
2.1 Fan merchandise and vouchers
Foxtrail Schweiz GmbH sells the goods specified in the online store (www.foxtrail.ch) or in other written or digital offers to customers under the following terms and conditions of delivery and sale.
2.2 Foxtrail experience
2.2.1 Foxtrail
Together with various partners, Foxtrail Schweiz GmbH offers unaccompanied trails (hereinafter referred to as “Foxtrails”) with various individual services. This is a route that is mainly completed on foot and leads from one post to the next, whereby the order of the posts is predetermined. The location and the route are not communicated directly to the participants, but are played out by solving tasks, puzzles using textual or physical clues or by operating installed devices. If the solution to an item is not obvious, the participants can find further information on the solution and also the position of the next item in the game documents.
Foxtrails mostly lead across public space and land. If the route involves the use of private land, Foxtrail Schweiz GmbH has the appropriate permits for the participants to walk the route.
2.2.2 Foxtrail tickets
The use of a Foxtrail is subject to a charge for every participant aged 6 and over. Foxtrail Schweiz GmbH sells Foxtrail tickets to the customer in various price categories depending on the scope of the Foxtrail and the age of the participants. The sale always takes place in connection with the booking of one or more start times on one or more Foxtrails.
Participants are obliged to provide proof of possession of the necessary tickets at all times during their participation. Foxtrail Schweiz GmbH provides a function for this in the web app, which can be called up after check-in.
2.2.3 Foxtrail bookings
The booking of a Foxtrail experience (hereinafter “Foxtrail booking”) is made by the customer and includes the Foxtrail to be completed, the number of participants and the corresponding Foxtrail tickets as well as the binding start date and time. The availability of start times and Foxtrails as well as additional services are published online by Foxtrail Schweiz GmbH.
3 Contractual partners and conclusion of contract
The customer enters into a contract with the company Foxtrail Schweiz GmbH, based in Lucerne.
3.1 Fan merchandise and vouchers
In the case of purchases of fan merchandise or vouchers, the contractual partner is the customer who places the order online.
The contract between the customer and Foxtrail Schweiz GmbH shall only come into effect upon the customer’s application and the subsequent acceptance of the application by Foxtrail Schweiz GmbH. The customer’s application is made via the online store www.foxtrail.ch. Foxtrail Schweiz GmbH accepts the order by providing the customer with (a) sends an order confirmation or (b) delivers the ordered goods (incl. invoice / delivery bill). Should it turn out after conclusion of the contract that the ordered goods cannot be delivered either in part or in full for reasons for which Foxtrail Schweiz GmbH is not responsible, Foxtrail Schweiz GmbH shall be entitled to withdraw from the contract in full or in part and to refund any payments.
3.2 Foxtrail bookings
In the case of Foxtrail bookings, the contractual partner is the customer who independently makes a Foxtrail booking online in the online store www.foxtrail.ch. By clicking on the “Order for a fee” button, the customer submits a binding offer for the Foxtrail booking that they have configured themselves online. The contract with the customer is concluded when Foxtrail Schweiz GmbH has sent the link to view and download the order confirmation or booking confirmation by e-mail.
The customer acts as the organizer of the Foxtrail booking and is liable to Foxtrail Schweiz GmbH as joint and several debtor of the Foxtrail booking and is responsible for the correct number of tickets. Ticket checks are carried out by Foxtrail Schweiz GmbH itself and by its partners.
3.3 Acceptance of the contractual conditions of the Foxtrail booking
With the conclusion of the contract, all participants of a Foxtrail booking unconditionally accept the present GTC of Foxtrail Schweiz GmbH as well as the contents of the Foxtrail booking. In particular, the prices and number of Foxtrail tickets, the Foxtrails booked and the respective start times as well as the additional services booked. If participants refuse acceptance, the customer shall take their place as organizer.
4. Product, service and price information
4.1 Fan merchandise and vouchers
All information on the products is non-binding. In particular, deviations in color, availability, errors in description, illustration and pricing are reserved. All technical information on the individual products is based on the manufacturer’s specifications. Foxtrail Schweiz GmbH cannot be held responsible for this.
The sales prices quoted are in Swiss francs (CHF), including statutory value added tax. The shipping costs (postage and packaging) will be charged separately. Errors and price changes are subject to correction.
The receipt of an order via the Foxtrail webshop will be confirmed by us electronically. However, an order only becomes final after it has been accepted by Foxtrail Schweiz GmbH. We reserve the right to refuse any order placed by a customer. By placing an order, the customer accepts these GTC in full and without restriction.
4.2 Foxtrail bookings
4.2.1 Own services
Foxtrail Schweiz GmbH offers various individual services in the form of Foxtrails, such as post games, entrance fees, material delivery, transportation and the like. The Foxtrails are continuously adapted to market requirements and are subject to external influences such as construction sites, temporary impassability, changes to partner companies, etc., which is why there is no guarantee of continuity of the individual services. Foxtrail Schweiz GmbH reserves the right to adapt the offer on the website at short notice.
The service catalog of Foxtrail Schweiz GmbH includes the use of the booked Foxtrail (with its instructions, tasks, puzzles, post games and stagings), the use of the reservation and game system, the use of the online game app as well as the assumption of the specified and game-related costs that are absolutely necessary for completing a post or reaching the next post (such as specified means of transport, game-related equipment rental, admission to paid facilities, game material and surprises).
The specific scope of services provided by Foxtrail Schweiz GmbH is determined exclusively by the catalog of services listed in the booking or order confirmation.
The services of Foxtrail Schweiz GmbH are made available in full upon check-in of the team and are accessible to the participants for use. This means that Foxtrail Schweiz GmbH has rendered its services and the contract has been fulfilled by Foxtrail Schweiz GmbH. Any goodwill services are provided voluntarily and without recognition of any legal obligation.
4.2.2 Use of the web app and consent to cookies
To participate in the Foxtrail experience, you need to access our web application by scanning the QR code on the game materials. By scanning the QR code and opening the web app, the user agrees to the use of technically necessary cookies. By scanning the QR code and opening the web app, the user agrees to the use of technically necessary cookies.Diese Cookies werden automatisch gesetzt, um die Funktionalität und Sicherheit der Anwendung zu gewährleisten. No separate consent is required for technically necessary cookies in accordance with Art. 45c FMG and the nDSG. Other cookies are only set with your express consent.
4.2.3 Third-party services
The third-party services included in a Foxtrail are provided by partner companies. The respective service providers are solely responsible for the availability, quality and security of these third-party services.
5. Payment
5.1 Fan merchandise and vouchers
Goods such as merchandise and vouchers can only be paid for online. At the end of the order process, the customer is redirected to the platform of our payment service provider. All major credit cards, Postfinance, REKA and TWINT are accepted. In the event of temporary failures of technical payment systems, there is no entitlement to payment via the aforementioned means of payment. The goods remain the property of Foxtrail Schweiz GmbH until full payment has been made.
5.2 Foxtrail bookings
Self-bookers pay for the Foxtrail booking jointly and severally for all participants online by selecting one of the payment methods offered. At the end of the ordering process, the self-booker is directed to the platform of our payment service provider Saferpay. All major credit cards, Postfinance, REKA and TWINT are accepted. In the event of temporary failures of technical payment systems, there is no entitlement to payment via the aforementioned means of payment.
In the event of additional ticket payments due to an increase in the number of participants at check-in or due to checks on the number of participants, the additional tickets will be subsequently charged to the means of payment specified at the time of booking. If the debit is not successful, the customer will receive an invoice with a payment link by e-mail for payment.
Vouchers from Foxtrail Schweiz GmbH can be offset against the Foxtrail ticket value directly in the shopping cart. Any remaining credit is retained and can be redeemed with the same voucher code for the next Foxtrail booking.
6. vouchers
6.1 Foxtrail vouchers
Foxtrail vouchers are valid for 5 years from the date of purchase, provided they have been purchased and paid for in the online store www.foxtrail.ch. They can be redeemed cumulatively on one booking. The vouchers can be used for bookings of all Foxtrails and ticket categories (adults, children) in Switzerland.
6.2 COOP vouchers
Vouchers from the COOP Collector’s Pass campaign can be redeemed for a Foxtrail start date until the end of October 2026 at the latest.
6.3 Other vouchers
Vouchers that were not purchased via the online store www.foxtrail.ch may have a shorter validity period and will be communicated by the publisher.
7. Contract changes Foxtrail bookings
7.1 Withdrawal from the purchase contract (cancellation)
The purchase contract for the Foxtrail booking can be canceled independently online in the booking administration up to 7 days before the start date for a fee of CHF 25. Withdrawals from the purchase contract at short notice are excluded.
7.2 Changes to the number of participants and Foxtrail tickets
The number of participants in a booking can be changed independently online in the booking management and is only bindingly accepted when the adjusted booking confirmation is sent by Foxtrail Schweiz GmbH.
The number of participants can be increased at any time up to 3 days after the start date up to a maximum of 24 people and must be paid for subsequently.
A reduction of participants is possible free of charge up to 24 hours before the start date, whereby the minimum number of participants of 2 persons per booking cannot be undercut. After that we can no longer accept a reduction in the number of participants. If the resulting ticket amount is lower, the difference to the amount already paid is automatically credited to the payment method used to pay for the booking.
7.3 Changing the start time of the Foxtrail (with start on the same day as booked)
The start times of a booking can be changed independently online free of charge in the booking management for the same day, provided that a start time is available on the same day and no team check-in has yet taken place. The change is only binding once the amended booking confirmation has been sent.
7.4 Rebook start date
The start date of a booking can be changed independently online in the booking management system, provided that a start time is available on the new desired date. The new date must be within the next 12 months. The change is only binding once the amended booking confirmation has been sent.
The start date can be changed free of charge up to 24 hours before the start date. Thereafter, a rebooking fee of CHF 20 will be charged, which must be paid online.
7.5 Change booked Foxtrail
The Foxtrail(s) of a booking can be changed independently online in the booking management free of charge up to 2 hours before the start date, provided that a start time is available on the desired Foxtrail. Unfortunately, it is no longer possible to make changes after this. The customer guarantees that the new start documents can be printed out by the start date.
If a Foxtrail in a different price category to the one booked is selected, the change will result in a price correction. If the resulting ticket amount is lower, the difference to the amount already paid is automatically credited to the payment method used to pay for the booking. If the resulting ticket amount is higher, the difference will be paid online by the customer.
The change is only binding once the amended booking confirmation has been sent.
7.6 Changes at check-in
To start the Foxtrail, each team must check in at the start location of the Foxtrail. The team appoints one person, the team leader, who scans the QR code on the game documents with a smartphone. In the check-in process, the team leader registers
- the cell phone number via which the team can be reached during the Foxtrail
- the first name, surname and date of birth of the team leader
- the number of players in the team divided into participants aged 6 and over and participants aged 16 and over.
The information must be filled in correctly. The customer and team leader are liable for the accuracy of the information.
If more participants are registered in the teams belonging to the booking at check-in than the total number stated at the time of booking, the customer is obliged to pay the additional Foxtrail tickets.
7.7 No-Shows
No-shows, i.e. participants and customers who do not check-in for any of their teams on the start day and have not made a rebooking by the end of the day, will be charged 100% of the booking amount.
In these cases, there is no entitlement to a refund, rebooking or other compensation.
8. Foxtrail booking gaming experience and warranty
Foxtrail Schweiz GmbH strives to provide an optimal experience for all participants and teams. Rules for team division, starting intervals, rules of play, behavior and the like are specified. Foxtrail Schweiz GmbH also undertakes efforts with regard to the maintenance of the play equipment, maintenance of the routes, passability of the routes and the like.
Nevertheless, there may be subjective impairments to the gaming experience. Among other things, but not conclusively, in particular because:
- Foxtrails are laid out in the open air
- the installed items are publicly accessible
- participants have individual playing speeds
- Participants can take individual breaks
- Participants start early or late
In accordance with points 8.1 to 8.5, participants and customers have no claim to warranty or compensation, no right to reimbursement, rebooking or other compensation from Foxtrail Schweiz GmbH.
8.1 Availability and functionality of the items
Due to these general conditions, it is possible, despite regular inspection and maintenance of the Foxtrail, that individual items may not be accessible or fully functional for a short period of time.
8.2 Correctness, accuracy and completeness of the game instructions
The idea of the Foxtrail game is to follow the trail of the fox with the character name Fredy Fox. Fredy leaves clues, instructions and puzzles for the participants to follow his trail, the route of the Foxtrail. The fox as a character is cunning and playful. It is therefore possible that the words chosen in the game instructions may be understood by the participants as unclear, ambiguous, not easy to understand, sometimes cumbersome or even misleading. This serves to increase the puzzles, brainteasers and discussions within the team and is an explicit part of the Foxtrail.
In cases where the instructions and solution to a post or task cannot be understood or solved by the participants, help is available to the participants in the game app to solve the post game or to resume the route to the next post.
8.3 Playing time
The Foxtrails have a predefined route and posts. This results in a target playing time per Foxtrail, which is specified by Foxtrail Schweiz GmbH as a guideline. It is based on the total distance of the Foxtrail, an assumed average running speed (3.8 km/h) and the time spent at each control to solve the control game. Due to the individual running speed and time required to solve the puzzles, participants may need 1-2 hours less than the target time to complete the Foxtrail.
8.4 Game experience through the behavior of the teams
The Foxtrail experience consists of post games, team interaction, walking along the route and solving puzzles and tasks. In order to achieve this in the best possible way, the participants of a booking are divided into teams, which either start one after the other or start at the same time but then play different Foxtrails.
The solution to an item is the route to the next item. The game experience of the post can be reduced if a later team reaches the post and the previously started team has not yet finished the post or has not yet left the location of the post. For this purpose, a start interval of at least 15 minutes is specified.
Foxtrail Schweiz GmbH grants the start of the Foxtrail up to 14 minutes before and after the booked start time, provided that no preceding or following team on the Foxtrail is affected. However, it can happen that teams do not adhere to the booked times and thus impair the playing experience of other teams.
Due to the individual playing speed of each team, it can happen that one team is caught up by another, which can lead to a reduced playing experience.
The division of the participants of a booking into teams is created by the customer in the booking process using the following rules:
- 2-5 participants mandatory 1 team
- 6-8 participants optionally 1 or 2 teams
- 9-11 participants mandatory 2 teams
- 12-16 optionally 2 or 3 teams
- from 17 participants mandatory 3 teams
It can therefore happen that self-bookers have to divide up their team in a way that does not correspond to their original expectations.
8.5 Gaming experience impaired by weather influences
The Foxtrail experience is significantly influenced by the local weather. It is therefore possible that participants may experience an inferior gaming experience if the weather is not considered ideal for outdoor activities or if the weather changes.
9. Conditions of participation Foxtrail bookings
Participants who do not comply with the conditions of participation in points 9.1 to 9.6 are not entitled to any warranty or compensation, nor are they entitled to a refund, rebooking or other compensation from Foxtrail Schweiz GmbH.
9.1 Minimum age
Foxtrail does not stipulate a minimum age at which participation would be prohibited. Nevertheless, we recommend a minimum age of 8 years to be able to participate in or understand the puzzles and post games.
For school classes, a minimum age recommendation applies from the 5th grade.
Participants under the age of 16 may only take part if accompanied by a supervisor who must be at least 16 years old. This means that at least one person in each team must be 16 years old.
9.2 Mobility
Participants must be able to complete a hike of several hours on hiking trails. Only the Foxtrails specially marked on the website are barrier-free and suitable for participants with baby carriages or wheelchairs.
9.3 Orientation ability
Participants must be able to orient themselves in their surroundings. An average level of orientation is required for this, although local knowledge is not necessary. The Foxtrail web app can be used to load the map of the area and display the location of the post.
9.4 Smartphone
At least 1 smartphone per team with a camera, web browser, full battery or mobile power supply and internet connection is required to use a Foxtrail. Any call and usage charges shall be borne by the participants.
9.5 Clothing and food
Participants must inform themselves in advance about the weather and catering requirements. For the Foxtrail, wear clothing suitable for the weather and good footwear for a hike lasting several hours, and make sure you have enough food and drink during the Foxtrail.
9.6 Rules of conduct
Participants are obliged to comply with the following rules of conduct on the Foxtrails:
- The participants read the game instructions completely and accurately.
- Participants must always behave considerately and prudently indoors and in accordance with the location.
- Participants behave according to social norms in public spaces and are mindful of other people, road users, the environment and nature.
- Posts are left by the participant in an orderly manner so that the next team is not affected.
- Faster teams have the right of way and are let past by the team that has caught up. If two teams meet at a control, the team with the later start time has priority.
- The participants start the Foxtrail at the booked start time punctually with the team check-in at the start location.
10 Liability and insurance
Participants complete the Foxtrails at their own risk. Insurance is the responsibility of the individual participant. This also applies in particular to the barrier-free Foxtrails. To the extent permitted by law, Foxtrail Schweiz GmbH accepts no liability for direct or indirect personal injury or damage to property, even if they are attributable to the use of a Foxtrail and the individual items.
The liability of Foxtrail Schweiz GmbH and its auxiliary persons for damages caused by intent or gross negligence remains reserved (Art. 100 OR).
Foxtrail Schweiz GmbH is not liable for third-party services provided by partner companies.
11. Terms of delivery
Foxtrail Schweiz GmbH ships goods and parcels exclusively to Switzerland and Liechtenstein. Orders are normally processed within one to two working days. If not all products in an order are available at the time of delivery, we reserve the right to make partial deliveries or longer processing times.
A shipping fee is charged for each delivery, which is made up of postage and packaging costs. The shipping costs will be adjusted to the current Swiss Post postage rates.
The goods are always sent by post as an economy shipment. Other shipping methods are available for an additional charge. Heavy, voluminous or bulky deliveries of goods are delivered within Switzerland by a transport company commissioned by us. The transportation costs and the transportation risk shall be borne by the customer/recipient.
The current Swiss Post delivery times apply to postal deliveries. Foxtrail Schweiz GmbH accepts no liability for compliance with Swiss Post delivery times. The current shipping costs are displayed during the ordering process.
12. Right to return goods
The customer has the right to return or exchange the goods within 14 days of receipt. The items must be returned in unused condition, undamaged, in working order, complete and in perfect original packaging (free of labeling and unglued). After checking the returned goods, a corrected replacement invoice will be sent to the customer. For goods that have already been paid for and returned, the purchase price will normally be refunded. In consultation with the customer, the amount can also be credited to the debtor account and offset against the next delivery.
Foxtrail tickets, food, yard goods, custom-made products and special orders on behalf of the customer are excluded from the right of return. The costs for the return shipment shall be borne by the customer.
Returns from abroad can only be accepted in the event of incorrect delivery or defective goods.
13 Other provisions
13.1 Website
All content on our website has been created with care and to the best of our knowledge. However, no guarantee can be given for the topicality, completeness and correctness of all pages.
13.2 Copyright
The copyrights and all other rights to the Foxtrails, starting documents, plans, images, texts and other materials of Foxtrail Schweiz GmbH remain in any case with Foxtrail Schweiz GmbH. Any kind of copying, reproduction, distribution and publication of the Foxtrail idea, the starting documents and / or other products of Foxtrail Schweiz GmbH, whether in electronic or non-electronic form, is not permitted and will be prosecuted under civil and / or criminal law.
13.3 Severability clause and completeness
Should a provision of the contract between Foxtrail Schweiz GmbH and its customers be or become invalid, this shall not affect the validity of the remainder of the contract. The contracting parties shall replace the invalid provision with a valid provision that comes as close as possible to the intended economic purpose of the invalid provision. This provision shall apply accordingly to any loopholes in the contract.
The reservation/order confirmation and these GTC, together with the explanations to the “Frequently Asked Questions” (FAQ) on the Foxtrail Schweiz GmbH website, constitute the entire legal agreement between Foxtrail Schweiz GmbH and the customer. There are no contractual side agreements.
13.4 Changes to the GTC
Foxtrail Schweiz GmbH reserves the right to amend these GTC at any time and without prior notice. The version available on the website at the time the contract is concluded shall apply.
13.5 Place of jurisdiction and applicable law
These GTC, concluded contracts as well as their interpretation and enforceability and all legal issues between customers and Foxtrail Schweiz GmbH are subject to substantive Swiss law to the exclusion of Swiss law. (i) international conventions, including the United Nations Convention on Contracts for the International Sale of Goods of 11.04.1980 (CISG), and excluding (ii) the conflict of laws rules. The parties agree that the place of jurisdiction shall be the Swiss domicile of Foxtrail Schweiz GmbH, whereby Foxtrail Schweiz GmbH reserves the right to sue the customer alternatively at his domicile or place of residence.