FAQs
We have summarized the most frequently asked questions for you here
General:
Foxtrail is an urban adventure with over 70 trails throughout Switzerland. In each precinct there are several fixed trails. In the process, the participants follow traces of the fox on foot and by different means of public transport. His trail consists of tricky tasks, secret messages and hidden tracks, which are solved resp. must be followed to get to the next clue. Foxtrail is an ideal event for friends or a company, corporate or family outing.
Starts independently in teams of 2-8 people. Equipped with starting documents, pen, tickets and a cell phone, you set off in search of clues. Teamwork is required when it comes to solving the tricky clues and finding next posts.
Foxtrail should be exciting and amazing, offer variety and be fun. Each trail is unique and the posts are always different. From the funny post board placed on/under an interesting building to playful facilities or technical uniques, everything is there – plenty of variety is provided.
Foxtrail can be carried out without any problems in any weather. In any case, you should be equipped with weather-appropriate clothing and good, comfortable shoes.
Each group must necessarily take the printed reservation confirmation with printed QR code, the starting documents, pen and one cell phone per team. Tickets are paid either directly when booking online or at the starting point on site. By the way, keep the confirmation, because it will be needed in the game on the way. In the winter months, one flashlight per team is helpful for later start times.
The physical demands are similar on all trails – the trails take about 2.5 to 4 hours, including the time needed to find solutions to the puzzles. The actual requirement is more of a mental nature: gumption and teamwork are called for.
For groups up to 18 people, the desired start time(s) is booked directly on the website. All free start times – also on the same day – are bookable. Groups of 19 people or more are welcome to contact Foxtrail for a quote.
The number of participants must already be specified when booking. If something should change until the start date, an adjustment of the number of participants can be made by mail(mail@foxtrail.ch) or by phone.
No. The starting times will be blocked as soon as we receive the corresponding confirmation.
Groups up to 18 people book the Foxtrail directly via the website. Certain trails can be paid for by credit card, other trails can be paid for on the day of the start (at the station or at the corresponding sales point). For all trail bookings, the booking confirmation and trail documents will be sent by email.
Self-booking groups travel to the noted start location, pay for the tickets on site at the appropriate point of sale (if the trail has not already been paid for online), and start at the time specified on the start documents (“check-in”). Everything else will fall into place – have fun!
All required public transportation in connection with the trails is included. The tickets are valid for 4-6 hours from the time of validation, depending on the area (validity period is noted on the tickets).
Foxtrail is not a public transport service. Foxtrail is developed, operated and maintained by the company Foxtrail Schweiz GmbH. The partners are paid a lump sum for the direct chargeable services. Any discounts with such partners (subscriptions, memberships, etc.) can therefore not be taken into account.
We recommend Foxtrail for children from about 10-12 years (depending on how puzzling and independent they already are). The puzzles are primarily designed for older children, teenagers and adults. Of course, younger children can also join us on the trail. Children under 6 years are free of charge.
Many trails cover rough terrain with inclines and stairs, so Foxtrail is not suitable for wheelchairs. But there are exceptions: The trail “Zeus wheelchair accessible” in Lucerne, the “Zurich main station wheelchair accessible”, the trail “Castello” in Thun and Foxtrail “Anda” in the Lenzerheide area (natural trail) are wheelchair accessible.
Due to inclines and stairs, the Foxtrails are basically not ideal for strollers. But there are exceptions: The trail “Zeus wheelchair accessible” in Lucerne, the “Zurich main station wheelchair accessible”, the trail “Castello” in Thun and Foxtrail “Anda” in the Lenzerheide area (natural trail) are all suitable for strollers.
Yes, dogs are allowed on the Foxtrail (with the exception of the Castle Foxtrails in Aargau). Except in the Lenzerheide area, dogs travel free of charge. Please note that there are posts located in public buildings; then dogs must wait outside.
Groups from 19 people:
Numerous national and international companies have already used Foxtrail as a conclusion of workshops and seminars as well as a corporate event. The participants have the optimal opportunity to be outdoors in different teams and have fun as a contrast to the mostly top-heavy seminar program. Our Customer Service is available to help with any questions regarding the planning of Foxtrail and social programs.
Via link https://events.foxtrail.ch/en/order/coupon request an individual quote. The definite number of participants must be known at least 8 days before the event, so that there is enough time to send the tickets and the starting documents.
At least 8 days before your start date. This gives us enough time to prepare the tickets and starting documents and send them by mail.
Foxtrail takes care of the booking for the corporate event. In addition to the documents, we send the invoice together with the trail documents.
The division into teams can be formed by the participants as they wish. For Foxtrail as a corporate event, we recommend forming teams randomly. This promotes team building and getting to know each other better outside the company, teaches people to pull together and brings nationalities together in international companies. It is also possible to book a start escort as an add-on, who will personally welcome you on site and do the group division. This saves you a lot of time and you can come to the event completely relaxed.
Our Customer Service will book the appropriate trails at the desired start times. If these are already occupied by other participants, an alternative solution will be sought. In the starting documents the respective binding starting times and all important information are noted.
This is relatively difficult to predict. Each team develops its own pace and dynamics. The weather can also have an influence. When the weather is nice, it is quite common for a team to take a break at a sidewalk café. Teams can set themselves a certain time frame.
One gathers with enough advance at the given starting place. Each team scans its own QR code and registers at the booked start time. With the registration for the trail the teams receive the hint where to find the corresponding first post.
All trails start at a clearly defined starting point, often at the train station of the village or in front of the respective tourist office (is clearly noted on the starting documents or the website). Larger groups are advised to choose a quiet place and allow enough time. There is no designated Foxtrail start location.
The trails all end at a clear end. This destination is within short walking distance of the start location, unless explicitly mentioned otherwise.
All documents are sent by mail on time. Be sure to bring the confirmations, starting documents, Foxtrail tickets, key fobs and one cell phone per team to the event. In the winter months, one flashlight per team is helpful for later start times.
The reservation, booking or organization of groups of 19 people or more is more complex. A phone call or a quote request via the Foxtrail website is all it takes for us to take over the organization of the event, including sending the starting documents, tickets and invoice directly to the customer’s address. In addition, large groups of 19 or more participants benefit from comprehensive advice and the opportunity to take advantage of trail combinations, start escorts or other variations that are not available to self-bookers.
Vouchers:
Voucher shipping usually takes a maximum of 3 business days.
Foxtrail vouchers are valid for 5 years.
Official Foxtrail public transport tickets are sent with the voucher. These are valid in one precinct at a time.
Yes, just book the trail you want with all the chasers. When you enter the coupon code, the correct amount is automatically deducted.