FAQs - Foxtrail as a private event

To make it easier for you to find your way around, we have divided the FAQs into categories. Simply click on the category you are interested in and all the corresponding questions and answers will appear.

Do the Foxtrails have different requirements?
Yes, each trail has its own character, which sometimes is easy-going, sometimes a little more sporty. You don’t need any local knowledge, but you do need a bit of stamina:
Depending on the route, you can walk up to 5 kilometres. But the real challenge lies in your brain: The fox loves word games, likes to think outside the box and hides clues between the lines. Team spirit, curiosity and a good eye are therefore required!

How old do I have to be to participate in a Foxtrail?
You can be adventurous at any age! Although our puzzles are designed for explorers aged 16 and over, clever kids aged 10-12 and over can keep up well, depending on how much they like to puzzle and how fast they are on their feet. The younger ones usually need a little help from the older ones.

Are the Foxtrails accessible for wheelchairs?
Most of the trails involve steps, inclines and rough terrain, which means that wheelchairs can’t go everywhere. But don’t worry: the fox also has accessible trails in its territory! In Lucerne, the ‘Zeus wheelchair-accessible’ trail awaits, and in Zurich there is the ‘Zurich Main Station wheelchair-accessible’ trail. Both are specially designed for wheelchair users.

Can I take a baby buggy with me?
In general, the Foxtrail is not really designed for buggies as many of the trails lead over stairs and steep paths where there is often no alternative route. But if you are prepared to carry the buggies in between, there is nothing to stop you taking them with you. The fox says: Teamwork makes (almost) everything possible!

Are dogs allowed on the Foxtrails?
Yes, your four-legged friend is very welcome on most of the trails! There are exceptions in Hallwyl, Lenzburg, Vindonissa and Wildegg. Unfortunately the dog has to stay at home there.
Please note:
– Some posts are located in buildings where dogs are not allowed to enter and your loyal companion will have to wait outside.
– If you are traveling by public transport: Since 2024, your dog needs its own ticket. You can buy a dog pass or a ticket directly at the stop.
– And very important: Dogs must be kept on a leash on the trail. Not only out of consideration for other teams, but also for wild animals and nature.

How can I book a Foxtrail event?
For groups up to 24 people, you can book your adventure directly on our website foxtrail.ch. All our Foxtrails are described online and show you the possible start times for the next 12 months. All free start times – even on the same day – can be booked directly. For more than 24 people, you need to make two bookings or you can upgrade to the premium service, where we take care of the entire booking for you.

I can’t add my booking to the shopping basket – what’s the problem?
If you can’t finalise your booking, it’s best to take a quick look at your details: Have you selected a date, time and language? And are all participants assigned to a team? If one of these is missing, the fox will not let you continue and the order cannot be added to the shopping basket.

Can I make a provisional reservation in advance?
No, the fox cannot be pre-booked! The start time is only reserved once the booking has been finalised and paid for in full. Before that, the slot remains open for other teams.

How can I pay for the Foxtrail?
For your Foxtrail private event with up to 25 people, payment must be made directly when booking online. We accept Twint, major credit cards (Visa, Mastercard, American Express), debit cards (formerly Maestro), PostFinance cards, PostFinance e-finance and Foxtrail vouchers.
Alternatively, you can also book through a tourist office that works with us – payment in cash is also accepted there.

Is the public transport ticket included in the Foxtrail price?
Yes, your public transport ticket is valid during the trail – and will be displayed digitally in the cockpit after check-in (except in Zurich). Simply open it, show it and set off!

In Zurich, things work a little differently: you will receive the physical ticket from one of our partners on the trail. Important: Please don’t forget to validate it before you ride!

As Foxtrail is not an official public transport offer, the Half-Fare travelcard, GA travelcard or other benefits cannot be taken into account. Our public transport partners receive fixed contributions – therefore the ticket price is already included in the Foxtrail price.

Are there discounts for children or families?
Yes, little adventurers benefit twice! Children under the age of 6 play for free. There is a 50% discount on the regular ticket price for everyone between the ages of 6 and 15. And it gets even better: if you book at least two adults (aged 16 and over) and two children (aged 6-15) for a private event, the children will receive an additional 30% discount on the already reduced price. Not only the fox will be delighted, but also the family budget!

We are more than 8 people – can we still all play together?
Sure, large groups are welcome as well! But we know from experience that it’s most fun in teams of 5 to 6 people. That way everyone can join in the puzzles. We recommend a maximum of 8 people per team.

However, if you all want to start together, that’s no problem: simply book several teams according to the specifications on the website and all start together at the same time on the day of the event.

Can I book for more than 8 people?
Of course, the fox is happy to welcome large groups! You can book a Foxtrail private event for up to 24 people directly online. So that everyone can join in the puzzles, you will be divided into 1 to 3 teams depending on the size of the group. This keeps the experience exciting and fun for everyone.

How are the teams divided up?
The fox divides the teams cleverly – so that everyone can join in the puzzles and no-one misses out! Depending on the size of your group, the online team configurator will suggest 1 to 3 teams with their own starting times.

The division looks like this:
2-5 people always play together in 1 team
6-8 people can choose: 1 or 2 teams
9-11 people are divided into 2 teams
12-16 people play in 2 or 3 teams
From 17 people onwards, there are 3 teams –

so that everyone is guaranteed to have fun with the puzzles!

Why is the number of teams sometimes predetermined?
The fox knows from experience how it works best: Our team divisions are based on over 20 years of experience with group events. They ensure the perfect balance between puzzle fun for each individual and a shared group atmosphere. This keeps the experience exciting and clear for everyone and is twice as much fun!

How do we start with 3 teams?
If you are traveling with several teams, you have two options:

One Foxtrail – staggered start:
All teams play the same trail, but start one after the other. The start times are usually 15 minutes apart – so you all experience the same posts and can have a great chat about your puzzle solutions afterwards.

Multiple Foxtrails – start at the same time:
Each team plays a different trail, preferably with the same start and finish location. You can find this information on the details page of the respective trail. Pay attention to the duration of the game – ideally you should all finish at around the same time.

What do I need for the Foxtrail?
To successfully follow the fox, every team needs a few things in their bags:
a print-out of the start document, a charged smartphone with internet and a pen for your notes. A little food and drink won’t hurt either, depending on the length of the trail (you can find this on the details page online).
Important: A team leader is appointed for each team at check-in – please present valid ID, as your name and date of birth must match.
And don’t forget: Foxtrail is an outdoor adventure! So dress for the weather and wear comfortable shoes that allow you to easily cover a few kilometres. The fox runs in (almost) any weather – only if there are severe weather warnings does he prefer to stay in his den.

How and where do I start the Foxtrail?
You can find out where your Foxtrail starts in the description of the particular trail on our website – and of course directly on your ticket in your MyAccount.
As a rule, our trails start at railway stations or larger squares. You can choose the exact starting point yourself – it doesn’t matter for the check-in. If there is a meeting point on site, this is a great starting point.
How exactly does the check-in work? Our video shows you how – it’s worth watching!

How and where do I end the Foxtrail?
You can find out where your Foxtrail ends in the description of the particular trail on our website – and of course directly on your ticket in your MyAccount.
Our trails usually end near a railway station or in the centre of the city or old town. If you want to know exactly, just write to us – we’ll be happy to tell you the exact end point.
How exactly does the end work? Our video will show you how – it’s worth watching!

Do I now use the Foxtrail Go app on the normal Foxtrails?No, Foxtrail is sticking to its tried and tested track: Foxtrail GO is a stand-alone product. For the classic Foxtrails, you continue to use the web app in your browser, which you are redirected to via the QR code on the start documents when you check in – without any additional app.

What is the “My Account” area?
After your booking, you will receive an e-mail with access to your personal ‘My Account’ area. There you can conveniently manage everything to do with your booking yourself: Adjust the number of participants, change the date or start time or – if necessary – cancel the booking.
If you haven’t received an email after 10 minutes, take a look in your spam folder. If there is nothing there either, you may have accidentally entered the wrong e-mail address. . In this case, our customer service will be happy to help you – preferably with your order number, which was displayed after the online payment.

I have a problem with my MyAccount, what should I do?
You can open your MyAccount but can’t see a start time, can’t edit the booking or the download button isn’t working? Then get in touch with us! There is probably a minor technical problem, which we can resolve quickly and easily for you.

How and when will I receive my starting documents?
Five days before your adventure, the time has come: in your “My Account” you will find the starting documents ready for you to download. Please make sure you print them out and bring them with you to the start time. You can’t start without them!
You can print out the documents in the language you have booked, or if available, in another language in which the trail is playable. This way you are well prepared, whether in German, English, French or Foxish!

How do I receive my invoice?
As you can only order on the website by prepayment, there is no separate invoice for payment. But don’t worry: you can find your proof of purchase in your MyAccount at any time. Would you like it in a different language? Simply change the language of the website in the top right-hand corner and the receipt will be available in the desired language!

How can I adjust my booking?
You have everything under control in your MyAccount:
Change the number of participants, move the start time, adjust the date or cancel the booking completely – everything is possible.
What applies? Our general terms and conditions tell you the exact conditions for each change. Just take a quick look and you’ll be well informed!

Can I cancel my booking?
Would you like to cancel your booking? No problem, you can easily do this in your MyAccount up to 7 days before the start date. A cancellation fee of CHF 25 will be charged. The remaining amount will be automatically refunded to the payment method you used for the online booking.
Why the fee? Every cancellation causes effort and we thank you for your understanding!
Cancellations at short notice are unfortunately not possible.

Can I change the start time?
Do you want to change your start time? No problem, as long as there are still free slots available on the day you have booked, you can change it yourself in MyAccount.
Missed your start time? No problem, you can still change your booking until the end of the day, provided that no team from your booking has already checked in.

Can I reschedule the Foxtrail?
Yes, you can rebook your Foxtrail to another day in MyAccount. This is free of charge up to 24 hours before the start. After that, a rebooking fee of CHF 20 will be charged. Rebooking is also possible on the day of booking itself, as long as no team has checked in.

How can I adjust the number of participants?
You can adjust the number of participants and team allocation at any time in MyAccount.
More people? You can also book additional tickets after the start date and pay directly.
Less participants? You can reduce the number of participants free of charge up to 24 hours before the start. The amount will be refunded to your original means of payment or the voucher used.

I have a problem finalising my booking, what should I do?
Are you having problems finalising your booking In most cases, this is due to a problem with the payment method. Just try again later or choose a different payment method.
Has your payment method already been charged but you haven’t received a booking confirmation? Then please get in touch with us and we will be happy to look into this for you!

Where can I find my public transport ticket?
If you need public transport tickets for your Foxtrail, we will make them available to you digitally in our web app. The web app opens automatically in the browser on your smartphone as soon as you have checked in with the QR code on your starting documents. The tickets are valid from this moment and remain so until the end of your trail.
Things are a little different in Zurich: you can get your physical ticket from one of our partners on the way. Important: Don’t forget to validate it before travelling by tram, train or bus!

I’m at the start and realise I’ve booked for the wrong date, what should I do?
You’re at the start and realise you’ve booked the wrong date? Don’t panic!
If your booked date is in the future, you can easily move it to today yourself in MyAccount and start directly at the next available start time.
However, if the date is in the past, only we can adjust it for you. Contact us so that we can postpone the booking.
If our telephone helpline is currently unavailable, you will need a new booking to be able to start. Then send us both booking numbers and we will cancel the incorrect booking for you.

I am too late/too early at the start location, what should I do?
Are you at the start earlier than planned? Then you can easily move your booking forward to the next available start time on the current day in MyAccount.
Arriving later than planned? Postpone your start time to a later time when you are sure you can be at the start. If you are unsure, plan generously. And if you do arrive earlier, you can always adjust the time forward again.

Do I have to start exactly at the booked time?
Yes, a punctual start is important! If you start too early or too late, you may well meet other groups or they may catch up with you. And all at the same station at the same time? That’s not much fun.
If you do come across another group: Be considerate of each other so that everyone can enjoy their adventure.
Let faster groups pass and keep some distance between you. Do you have a slower group ahead of you? Ask nicely if you can overtake and then accelerate so that you don’t get caught up again 😉

I’m at the start and haven’t printed out the documents, what do I need to do?
For some trails, you don’t need to print out the documents and you can simply open them digitally on your mobile phone and get started straight away. For most trails, however, there are items that can only be completed with printed documents. This information will appear when you book.
If you still don’t have the documents printed out, don’t panic! Simply use the online help for the items that you cannot solve digitally. There you can find out how the item would have worked and what happens next. Alternatively, you can also move on directly to the next control. The location is also shown in the web app.

IMPORTANT: If you only have a mobile phone with you, you can click on the QR code to check in without having to scan it.

How do I find the first post?
After checking in, you will land directly in the Foxtrail Cockpit. There you will find the button ‘Start Foxtrail here.’ Click on it and you will find out how to get to the first control point and what to do first. Your adventure starts with the right clue and the trail can begin!

I don’t understand the puzzle and can’t solve the station, what can I do?
Are you struggling to solve a puzzle? No problem! You’ll find the ‘Online help’ button in the cockpit. There you will find helpful tips on how to solve the puzzle for each item. If the help is not enough for you, you can also display the solution directly. This way you can be sure that you are on the right track.

I can’t find the post, what can I do?
You can also find the location of each post in the online help. Simply look on the map to see where the post is located and make your way there.
Unfortunately, we are not yet able to show your own location on the map. Our IT department is already working on making this feature possible. Until then, we recommend that you use Google Maps if you want to follow the route exactly.

I cannot trigger an item, what can I do?
Some puzzles require you to scan a QR code, send a text message, call a number or do something similar. If this does not work, it is best to proceed step by step:

1. check the trigger:
Have you used the correct QR code, the correct phone number or the correct solution word? The online help can provide you with clarity here.

2. verify check-in:
Sometimes you are automatically logged out. Simply scan the QR code on your Foxtrail ticket again and follow the instructions to check in again. You can then trigger the item again.

3. still having problems? Then try the following:
– Use the QR scanner in the cockpit if you need to scan a code.
– Check your internet connection.
– Make sure that no pages or phone numbers are blocked.

4. nothing helps?
Then use the online help to see the solution to the post and continue on your way.
And: Leave us a comment in the feedback form of the online help – so we can quickly take care of the problem.

The station is broken or inaccessible, what to do?
If you come across a station that is not working, damaged or inaccessible while you are on the foxtrail, we would be happy to receive brief feedback.
You can send us your feedback directly in the online help section for the relevant post. This way, we can quickly find out where the problem is and can repair, replace or reroute the post if necessary. Thank you for your help!

What do I do if I have questions during the trail?
Do you have questions during the trail that the online help can’t answer? Then you can reach us via our telephone helpline, where we will be happy to help you.
If you call outside our opening hours, we will unfortunately not be able to help you directly. In this case, please send us an e-mail so that we can resolve your issue as quickly as possible.

Can I take a break?
Of course you can take breaks along the way. You have the whole day for your Foxtrail and can take as much time as you like.
Just be aware that if you take a longer break, another group may catch up or overtake you. As you are then outside your booked start time, please let these groups go first. This way, the trail remains a great experience for everyone.

How do we receive our final photo?
Your final photo will be sent to you automatically by email after check-out – to the address that was entered as the team leader in the web app at check-in. In addition, the person who made the booking online can also access the final photos of the individual teams in MyAccount.
If this does not work, you can also contact us with your team code so that we can download the photo for you and send it to you.

I would like to give detailed feedback, where can I do this?
We are always happy to receive feedback. It helps us to better understand customer needs, reinforce positive aspects and solve potential problems.
If you enjoyed your Foxtrail, we look forward to a positive review on Google or other platforms. For direct feedback or suggestions, please write to us at mail@foxtrail.ch. We are looking forward to your feedback!

I didn’t like it – I want compensation
We are very sorry that your Foxtrail experience did not go as you had imagined.
Send us an e-mail to mail@foxtrail.ch and tell us briefly what didn’t go well. Did an item not work or was the game description unclear? We will carefully review your feedback internally and get back to you as soon as possible.